PD
Pierre D
1 reviews | Active since Apr 2012
07 Jul 2015, 09:59
Disgusted at your extremely poor level of service
On the 24th of June I placed an order (***) with you on-line, by the 30th I noticed that the status still hasn't changed and e-mailed your customer serviced regarding when I will receive my goods. I received a reply on the 1st of July that \Kindly be advised your order is still showing as sourcing. Meaning its being consolidated. An S.M.S will be sent to you when the order is complete". Subsequent e-mails to you on the 3rd &"
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Edgars's replyOfficial
09 Jul 2015, 11:30Hello Pierre.D,
We would like to apologise for the lapse in service. Please be advised the order was placed on the wrong website. The Edgars website www.edgars.co.za does not have items from Boardmans. The only item that can ordered on the Edgars website is a gift card. Please note the fashion hotline department has confirmed that the order is cancelled as all the items ordered are not available and they won't be fulfilled because they were ordered on the wrong website. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Please be advised the order was placed on the wrong website. The Edgars website www.edgars.co.za does not have items from Boardmans. The only item that can ordered on the Edgars website is a gift card. Please note the fashion hotline department has confirmed that the order is cancelled as all the items ordered are not available and they won't be fulfilled because they were ordered on the wrong website. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply09 Jul 2015, 11:30
Official
Hello Pierre.D,
We would like to apologise for the lapse in service. Please be advised the order was placed on the wrong website. The Edgars website www.edgars.co.za does not have items from Boardmans. The only item that can ordered on the Edgars website is a gift card. Please note the fashion hotline department has confirmed that the order is cancelled as all the items ordered are not available and they won't be fulfilled because they were ordered on the wrong website. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Please be advised the order was placed on the wrong website. The Edgars website www.edgars.co.za does not have items from Boardmans. The only item that can ordered on the Edgars website is a gift card. Please note the fashion hotline department has confirmed that the order is cancelled as all the items ordered are not available and they won't be fulfilled because they were ordered on the wrong website. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***