DISGUSTED!

I received numerous reminders in January from Edgars in January 2023 that I was in arrears with R170.00 although had paid it on 3 January 2023. I kept on getting reminders until I went and saw a lady at Edgars in The Grove Mall.

I since paid another R250 and R182.56.

She phoned Customer Care and accounts and they asked me to send proof of payment since they did not see the payment???? I sent proof of payment via email and Whatsapp with no reply and assumed it was sorted out. I am still waiting for a communique.

When I wanted to upgrade my phone last Saturday I was told that I had a non-payment status on one of my accounts! I knew straight away that was Edgars and went back to Edgars. The lady checked the system and found that I was more than R400 in credit!!??? I demanded that she close my account but she forced me to pay clothes for the credit amount so that she could close the account since they do not do any refunds.

This is the second time in less than a year that I was refused to buy something on credit in another store because of Edgars.

I have been a client for 35 years and they treat you like a ********?