1 reviews | Active since Mar 2017
<p>I WAS WORKING FOR A COMPANY AND IN MAY OF 2015 WE WERE NOT GETTING OUR SALARIES, AND ALARMING BELLS WENT OFF. SO WHEN EDGARS CALLED I TOLD THEM THE SITUATION. THEN I GOT RETRENCHED IN OCTOBER OF 2015. I GOT ALL THE NECESSARY DOCUMENTATION, AND THERE WAS A DELAY FROM MY EMPLOYER SUBMITTING THE CORRECT DOCUMENTATION, AND ONCE I RECEIVED THE DOCUMENTATION I SUBMITTED IT TO THE CAPE GATE BRANCH. NEVER IN MY WILDEST DREAMS DID I THINK WHAT WAS TO HAPPEN. FOR A YEAR NO ONE CONTACTS ME AND WHEN THEY DO ITS FOR PAYMENT. I WENT TO THE STORE 4 TIMES WITH DOCUMENTATION BECAUSE THEY NEVER RECEIVED ANYTHING, SO THEY SAY. I THEN SPOKE TO THE BRANCH MANAGER AND SHE WAS GOING TO GET BACK TO ME. THEN THE INSURANCE PHONES ME A YEAR AND HALF LATER TO SAY THAT THEY ARE NOT ACCEPTING MY CLAIM. THEN I WAS HANDED OVER AND THEY CALL NON STOP....... I DO NOT SHOP AT EDGARS AT ALL...... THEY ARE USELESS AND CUSTOMER SERVICE IS NON EXISTANT...... </p>
As per our telephonic conversation today at 12:45 PM. Thank you for addressing your concerns with regarding your account. Please be advised we have escalated your query to the accounts department.
Your reference number: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
As per our telephonic conversation today at 12:45 PM. Thank you for addressing your concerns with regarding your account. Please be advised we have escalated your query to the accounts department.
Your reference number: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Thank you for the quick response.
Thank you for the quick response.
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