DISGUSTED!!!

Hi <br> <br> Went to Edgars active on Sunday to exchange a gift that was bought for my birthday. I queried and was advised that they did not have the colour i had. The item had a factory fault. The first salesperson that assisted me, I do not have her name. I noticed that it was marked down from 999 to 799 , i asked her since they were going to order the item from Germiston , can i return the item and repurchase it as it was markdown. She said she spoke to her Manager BONISIWE MAPHOSA who said that it cannot be done as it is *****. The 3rd person authorized the request DORIS, who also said next time we must not ask, we must return and rebuy? Is Edgars encouraging *****? The item was purchased less than 2 weeks ago on the 15/4. Why can I not get the special offer that Edgars was offering on that day? It made no sense whatsoever.... I have an coount for more than 10 years and disgusted at the service we received.