NK
Nana K
1 reviews | Active since Jun 2017
30 Oct 2018, 10:25
DISGUSTED
You have the most disrespectful cancellation agents and the most *********** managers in that Durban branch.I will not explain my issue again, however I'm waiting for MZIWAMANDLA'S feedback based on my conversation with AYANDA ref ********** 74649/G0 .Who ever is going to call me better have listened to that call..OR ELSE!!!!
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Edgars's replyOfficial
30 Oct 2018, 16:35Thank you once again for making contact with us regarding your account . On our side we have noticed that you have requested for an account closure of which we can confirm was done on the 25/10/2018 and an apology letter was emailed to you. We have escalated your query once again for a manager to listen to the call recordings and to make contact with you.Please accept our sincere apologies for any frustrations caused to you in this regard.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply30 Oct 2018, 16:35
Official
Thank you once again for making contact with us regarding your account . On our side we have noticed that you have requested for an account closure of which we can confirm was done on the 25/10/2018 and an apology letter was emailed to you. We have escalated your query once again for a manager to listen to the call recordings and to make contact with you.Please accept our sincere apologies for any frustrations caused to you in this regard.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,