Disgusted

So I posted a complaint about 2 weeks ago, that you guys took almost a week to respond to ( titled Horrible Service). The fantastic customer service continues, obviously. I received a call eventually claiming that I refused to accept a gift voucher for the balance of the purchase I'd made. Firstly, no one offered me this, so no I did not refuse to accept it, and when this lady then turned around and offered it - Yes I declined. My reasons are simple. I purchased clothes that you did not deliver for over a month despite your 2-5 day promise on your website. I was extremely patient and understanding, till it reached more than a month without contact, nor delivery. Following this, I received the worst customer service i have ever come accross from your staff, leading me to my decision to never support your company again. I paid my outstanding R8000 balance on my account, and closed it. Now, you refuse to refund my purchase that you never delivered, based on the fact that I opted to close my account. Apparently you cannot refund to a personal cheque account, and a voucher is my only option to get my money back. Did you care when I made my purchase how I was paying or which account the funds came from? When I paid my outstanding R8000 did you care where those funds came from? NO, YOU HAPPILY TOOK THE MONEY. So why should I care where you can and cant refund to? I will not accept a gift voucher, as this forces me to put the funds back into your company - which I WILL NOT DO. I DO NOT EVER WANT TO SPEND ANOTHER CENT IN YOUR STORE - and legally, you cannot force me to do so. I've paid for a product, that you did not deliver - and you have to refund me. Not give me a gift voucher to your store to the value of my money which you are now holding. I offered to go into a store of your choice to collect a cash refund if you cannot do an eft to my bank account, this too was declined - the consultant INSISTING that all refunds are by means of gift voucher - and NEVER cash. Upon me challenging this, she offered to have her manager call me back. Needless to say, a week later, I'm still waiting. Just because I have cancelled my account, does not give you the right to hold onto money that does not belong to you, nor does it give you the right to force me to put that refund back into your company with your horribly customer service by means of a gift voucher. I want my money back. End of story. Now I'll wait another 7 days for you to eventually respond. Thank you.