1 reviews | Active since May 2016
In 2017 my Edgars account was being charged monthly for an airtime subscription that I did not ask for or sign up for, I AM struggling for months called RMCS call centre multiple times, each time they claim that someone will call us back, which never happens. I didn’t ask for this contract, I don’t want this contract, and you are *****ing money from me *******, and without my consent every month. I think its a disgrace that Edcon would allow another company to do this to their clients. I am tired of calling and speaking to different call agents who can do nothing about the situation, except say they will escalate the complaint which results in nothing. The only option left from here is legal action. I want all my money back for something i did not ask for but am paying for monthly.
Thanks for making contact with us regarding the airtime billing query .Apologies for the inconvenience caused.
Kindly note that the airtime contract was cancelled on the 6/12/2017 which will reflect on your next statement .In addition we have escalated your query to our service provider for further assistance regarding the reversals .***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thanks for making contact with us regarding the airtime billing query .Apologies for the inconvenience caused.
Kindly note that the airtime contract was cancelled on the 6/12/2017 which will reflect on your next statement .In addition we have escalated your query to our service provider for further assistance regarding the reversals .***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
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