Disgusted

Good day I write this post regarding an incident that happened to me last night 29 August 2017. We went to edgars in sandton to return a gift that was given to us. The staff were unhelpful and arrogant. I explained the situation to them and I also did agree that the person should have gotten a gift receipt as the person isn't from here I'm guessing they didn't know about it. Anyway at first I was refused help and I'd also like to name and shame the manager of edgars in sandton, despite being respectful and understanding she was arrogant and rude her name is phumzile myathaza. I assured them it wasn't bought on sale and it wasn't night on card either. I finally got hold of my niece to whatsapp me the receipt so could get help. After all that was done she insisted on giving me a gift card. I told her I will not It accept as it was seen on the receipt that it was cash. For a huge store like edgars in sandton they couldn't pay me, we waited and waisted our time whilst waiting that same manager In front of my husband and I she had a fight with her co worker. WhAt kind of proffesionilsm is that. They further made us wait telling us they getting cash for us. Finally after a full 20 mins she asks me if the could put it on my credit card. My time is precious, and the lady being so nasty she forgot to give my credit card back . Now I have to take a special trip and get my credit card as I fly out tomorrow. I don't think this is good service I service at all. I expect a reply from edcon sorting this issue out as I won't tolerate this kind of service. It will go further and I won't tolerate this kind of service.