DISGUSTED

I made a purchase using my debit card on the 16.12.2015 then returned the purchased goods on the 17.12.2015, my proof of purchase slip was lost then I was advised that I should bring a bank statement, which i did on the 21/12/2015 at 55 Pritchards Street and the lady that assisted me told me that if i did not use a thank you card they cannot assist, a gentlemen next to him asked for my bank statement and a card he then came with a copy of my proof of purchase, I told them that i wanted my money back she told me that their policy does not allow that but said they can make an exception if i was banking with Capitec credit my money there, I'm so disgusted and dissapointed with the service and unfair treatment that I received from the, how dare Edgards accepts and do credits for people who only bank with capitec, for that matter its my money that i bought with, then they said they can only give me a gift voucher only with my balance, am so not happy. I want the world to know with their unfair practices....