1 reviews | Active since Mar 2009
Disgusted
I am utterly disgusted that Edgars refuse to do anything about the shoes that I bought from them that fell apart after a few uses. <br> <br> It is obvious to me that the quality of their shoes is not what is used to be. I have a pair of Edgars shoes in my closet that I bought at least 6 or 7 years ago and they are still going strong, The shoes I bought most recently fell apart after 5 uses! <br> <br> Edgars refuse to refund me because I bought them a few months ago, but they will not listen when I tell them that they were only used for work functions, so have only been worn a handful of times. They are not the sort of shoes I would wear every day<br> <br> The quality of these shoes is horrific and it must mean that Edgars is heading towards the cheaper, shodier market and are not of the quality that we grew to appreciate from them over the years<br> <br> But no matter... I will never. And I mean never. Buy shoes from Edgars again. They are such ******* I might as well buy from the local Chinese store or Mr Price instead!
Thank you for raising you concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note the item needs to be in its original condition (unworn), within 30 days and with a proof of purchase. We understand that there are items that have a quality defect but they should be returned within 6 months and with a proof of purchase.
Please note the discretion lies with the store manager and he stipulated that the shoes does not have a quality defect and also because there is no receipt,hence he couldn't authorise an exchange. We apologise for the overall experience.
Please find your reference number ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for raising you concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Please note the item needs to be in its original condition (unworn), within 30 days and with a proof of purchase. We understand that there are items that have a quality defect but they should be returned within 6 months and with a proof of purchase.
Please note the discretion lies with the store manager and he stipulated that the shoes does not have a quality defect and also because there is no receipt,hence he couldn't authorise an exchange. We apologise for the overall experience.
Please find your reference number ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Best regards,
