DISGUST AND DISAPPOINTMENT

I do not even know where to start with the disgust and disappointment I feel towards the Management of Edgars. I have been a loyal customer for the past 20 years and during Covid in April, May, June and July I reduced my monthly instalment after having written to customer care that I was not receiving a salary but maintained a payment of R500.00 a month irrespective of my situation. Can you believe they have handed me over to Blake Smiths to recover R430.00. This was my final payment which I made but to be told by one of the consultants I now need a settlement letter before my account can be closed. I am sharing this message due to so many people experiencing the similar service and may think that they are the only ones. I have written several emails for a settlement letter and cancellation of my account and to date not a response. I so wish someone reading this can advise me what to do next please. I would suggest people look at supporting alternate stores that will in fact give you better quality and service.