DISGUISTING Service all round.

DISGUSTING service all round. *********** & unfriendly staff.

During the festive season a gift voucher was purchased at your Northgate branch. This was a gift from my aunt to me.

On 20 January 2018 I wanted to use the voucher at CNA Northgate. I was informed that there is only 10cents on the voucher and that a purchase of R149.90 was made on the voucher on 20 December 2018 at Edgars Northgate. The sales assistant contacted the number on the back of the voucher in an effort to provide clarity. After 30 minutes of holding the line without any luck of being assisted I needed to go.

I proceeded to email your head office for further assistance, as this vouchers was not used by me nor the person giving it as a gift. This was just another wasted effort. I was told what I already knew. I must go to the store of purchase for further assistance.

I went to Edgars Northgate only to be greeted by very despondent grumpy staff. It was like they are doing the world the biggest favour being there. She listened to my story, not very interested and rolling her eyes a few times. Disappeared for 20-30min came back and said "sorry we don't have the camera footage anymore, nothing we can do". She even turned around and said "how do I know you did not use the voucher yourself and now you are just trying to get a free voucher out of us" I feel this is a very serious accusation to make, as it is a direct attract on my character.

I turned to Twitter and requested contact details of anynody that can assist me with voucher issues- surprise I got NO response.

We are now in April 2018 and NOBODY can tell me what was bought on this voucher. I find it hard to believe that it can be so difficult to answer a few basic questions.

This is the MOST DISGUISTING service ever. How can a retail conpany as big as Edcon be so ***********? Is customer service really that difficult?