DISGUESTING SERVICE AT EDGARS SANDTON
<p>I came to Edgars Sandton to change the type of plan I was using on my account. I was advised by Senzo that the 12,month plan is interest free and so is the 6month plan...I pay monthly installments on time and more than I should pay every month. However I was charged interest, I was told this is probably an error but the account is closed so we can't reverse charges . so I closed the account and reopened it, I was then told that they opeendd A 12month interestplan AGAIN. I've spent an hour in this place and got no help coz they kept calling the call centre. This is pathitic service. If I want to rectify the mistakes of the idiots who helped me I will have to spend another hour giving all my details to reopen this account. </p>
We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by our accounts department.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by our accounts department.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
