Disgruntled & Frustrated Red Square customer

I purchased an Estee Lauder foundation on the Red Square online store on the 13th Marchand received delivery a few days later I opened the bottle & realised that the foundation was weak & runny. I called the Edgars red square call centre last week Monday, 26th March to complain and logged my complaint with Sibusiso. He informed me that they will contact me, alternatively I can call the next day to follow up. Two days later, no call received. Contacted the call centre spoke to Sibusiso again and he said he will escalate to his Supervisor. A day later, no one has returned my call so I called them again on Thursday & they advised me they will escalate my query again. Up until today, no call received from any one at Req square. I am so angry with the run around from Edgars red square & I have paid for a product I am unable to make use of! I had to purchase another bottle which further frustrated me on another expense incurred.