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ntillett N

1 reviews | Active since May 2016

16 May 2016, 07:40

disgruntled customer, false advertising, LOSS OF SALE

<p>I received an sms from Edgars, exact words, Edgars wants to welcome you back with a FREE pair of Nike, Adidas or Puma sneakers, to the value of R700, on your next purchase when you spend R1500 or more. Show code ****** at till & swipe card ********. Ends 22 May. Go on spoil yourself!</p> <p>My daughter and I both needed some new clothing, underwear and sneakers so we thought it would be an ideal opportunity and were prepared to spend the money needed in order to get the free sneakers.</p> <p>We went to Blue Route Edgars yesterday, fitted some sneakers but could not find any for R700 so I wanted to find out if I would need to then pay in the difference, so I went to find someone who could assist me. I found a lady that works at the store and asked her for her assistance and I must have cleary inconvenienced her as she was so rude. I told her about the promotion and she said it is for selected stores only. So I proceeded to say that the sms does not say selected stores and she rep**** with, well I am telling you that it is for selected stores only, like the Waterfront.</p> <p>With that, my daughter and I put down everything we had planned to buy and left the store to go to Woolworths to purchase the items that we needed.</p> <p>WHERE IN THE SMS DOES IT SAY SELECTED STORES ONLY.</p> <p> </p> <p>Thank you Edgars, you lost a R1500 sale. </p> <p> </p> <p>False advertising I would say</p>

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Replies (1)
Edgars
Edgars's reply16 May 2016, 12:18
Official
Thank you for taking the time to share your concerns with us. Please be advised we have raised this incident with our marketing team regarding the sms sent to you , feedback will be provided to you shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number. Kind regards, Edcon customer experience team, ***