Disgruntled customer

<p>My mom passed away and to their knowledge they had a funeral benefit which we submitted at Edgars Baywest... The documents was submitted at the beginning of October and after a number of follow up calls... no answer on when the benefit would pay out... eventually after a a week or so Edgars baywest called to say that i needed to submit the marriage certificate and that a sum of R3500 would be paid ... i confirmed with the lady calling me that this was the amount. she agreed.. 2 weeks later the money still hasn't been paid out and after a few more calls no 1 can tell me whats happenening ... jumping between hollard ... edgars and metropolitan nothing... they keep on redirecting me to someone else. Do they not know their own products and benefits that they promote or sell? i asked the branch for proof of the claim that stated that R3500 would be paid out and i'm still waiting for the paper work. Terible service and after all that Hollard says we cant claim but we were told to submit the documents coz their would be a claim. How many people are conned like this?</p>