BP
Brendon P
1 reviews | Active since May 2013
19 Aug 2015, 14:40
Disgracful service from Manager
On 2 occasions I had a account problem and I asked to speak to a manager who was rude and never wanted to assist.this happened last month and as well as yesterday.I was given the wrong information by the call center agent and this has cause addition charges on my account.I tried to explain this to the person I spoke to yesterday \A SO CALLED MAMANGER"who wasn't able to assit and was rude.I want the regional accounts manager to please contact me asap."""
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Edgars's replyOfficial
21 Aug 2015, 12:54Hello rohron,
Thank you for raising your concerns with us. Please note we have referred this matter to the accounts department manager to address. Investigations will be conducted and upon findings, feedback will be given to you shortly.
We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this matter to the accounts department manager to address. Investigations will be conducted and upon findings, feedback will be given to you shortly.
We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***
Edgars's reply21 Aug 2015, 12:54
Official
Hello rohron,
Thank you for raising your concerns with us. Please note we have referred this matter to the accounts department manager to address. Investigations will be conducted and upon findings, feedback will be given to you shortly.
We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this matter to the accounts department manager to address. Investigations will be conducted and upon findings, feedback will be given to you shortly.
We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***