BP
Brendon P
1 reviews | Active since May 2013
01 Mar 2016, 11:39
Disgracful customer service
On Saturday I went to do a return at Edgars La Lucia and I didn't have a receipt. On the return policy it states clear that they will issue a Gift card if didn't have a receipt. The so call assistance manager refused to help and said we must come back on Monday when the store manager is at work as she is off and they cant disturb her when she is off. What Nonsense is this. I then requested that the store manager contact me but she didn't. This is not the first time that I had a problem with Edgars La Lucia. The management at this store doesn't know how to treat customers properly.
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Replies (1)
Edgars's replyOfficial
01 Mar 2016, 15:18Hello rohron,
Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply01 Mar 2016, 15:18
Official
Hello rohron,
Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,