1 reviews | Active since Oct 2010
Disgraceful service and communication
<p>I am sure you are aware that I have now cancelled my account with</p> <p>Edgars after 30 or more years. After repeatedly asking for clarification</p> <p>on the new card fee imposed since Absa took control of your financial</p> <p>services of R22.80 p/m which is a scandal in itself, you cleverly</p> <p>avoided all attempts to contact me after my request to confirm whether the</p> <p>fee would be backdated after my next purchase. This figure if it is to be app****</p> <p>to each card will earn an astonishing figure of R273.60 p/a.</p> <p>A bank credit card only costs in the region of R100.00p/a. As it happens it will</p> <p>no longer affect me but all this could have been cleared up with a polite and timeous</p> <p>response to my mails.</p> <p> </p> <p><br />Totally disillusioned</p>
Thank you for bringing this matter to our attention.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly)
Your reference number is ********** 192/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly)
Your reference number is ********** 192/GO.
Kind regards,
Edcon customer experience team,
***