PvdB
Paula van der Berg
1 reviews | Active since Nov 2018
14 Nov 2018, 10:35
Disgraceful
Does not stick to turnaround times. Excuses on refund after harassing us for months through their lawyers on outstanding amounts which was paid of almost a year ago. Does not respond to mails. Utterly unprofessional, rude and disrespectful over the phone. Not acting in good faith towards the customer. Not respecting consumer rights.
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
14 Nov 2018, 11:43Thank you for making contact with us regarding your refund. Kindly note that we are still waiting for the required documents that must be sent to us ***
We apologise for the frustrations and inconvenience caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
We apologise for the frustrations and inconvenience caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply14 Nov 2018, 11:43
Official
Thank you for making contact with us regarding your refund. Kindly note that we are still waiting for the required documents that must be sent to us ***
We apologise for the frustrations and inconvenience caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
We apologise for the frustrations and inconvenience caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
PvdB
Paula van der Berg's updateReviewer Update
14 Nov 2018, 11:47Kindly note that your agent advised us to send the emails to the emails address where all documents was sent to. Also, i have spoken to the relevant department today and they confirmed that they have received all documents. Please advise...
PvdB
Paula van der Berg's update14 Nov 2018, 11:47
Reviewer Update
Kindly note that your agent advised us to send the emails to the emails address where all documents was sent to. Also, i have spoken to the relevant department today and they confirmed that they have received all documents. Please advise...