Disgraced
Once again I am disgraced by the seevice that I received from Edgars online team. I order about 15 items online and received most of the incorrect sizing of the item or the complete wrong design. I sent an email and called thw call centre, was told that dome1 would be intouch with me. A week later I called to follow and some1 from the customer service online team called and said oh sorry we cant do anything. Excuse me? What load of bull is this? I must now go to each and every Edgars that I can reach and loom for the proper item sozing or design? Whose ****** fault was it un the first place? Yhey dnt even seem to care! Pathetic!!!
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Replies (2)
Edgars's replyOfficial
11 Oct 2017, 09:46We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that as per our telephonic conversation. We will wait for the order number and then liaise with the Online team to get a solution on the matter.Query ref no : ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply11 Oct 2017, 09:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that as per our telephonic conversation. We will wait for the order number and then liaise with the Online team to get a solution on the matter.Query ref no : ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
11 Oct 2017, 09:46We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that as per our telephonic conversation. We will wait for the order number and then liaise with the Online team to get a solution on the matter.Query ref no : ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply11 Oct 2017, 09:46
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that as per our telephonic conversation. We will wait for the order number and then liaise with the Online team to get a solution on the matter.Query ref no : ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,