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shariefwilliams S

1 reviews | Active since Jun 2016

08 Apr 2018, 11:36

Disgrace of Client Service at EDGARS PROMENADE MITCHELLS PLAIN

This morning I went to Edgars Promenade Mall Mitchell's Plain

I went to enquire about a certain cellphone of which I was interested in buying while standing in the queue waiting to helped and noticing two ladies behind the counter the one helping a client and the other talking about her night out when they finally acknowledged me standing there the lady by the name of NATASHA asked me "what's the problem?" I was liked seriously what happened to "Good Morning sir how may I assist you?" Is this the type of service your values that you instill in your employees to talk to customers like that they spoke to me like I was nothing no respect whatsoever and to top it off they busy chatting on their cellphones while busy with customers Are you kidding me Do You Guys have any rules about this seems like your staff can do anything within working hours as the customer needs Edgars more than what Edgars needs then this is the feeling I got this morning someone needs to address this it felt bad doing shopping at this store I don't think I'd want to go shop there again !!!!

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Replies (1)
Edgars
Edgars's reply09 Apr 2018, 15:13
Official

We apologize for the lapse in service. We can understand the frustrations this has caused you.Kindly note that we will escalate this matter to our manager so that corrective measures may be taken in order to remedy our shortfalls and feedback will be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team