Discuss
<p>So 2 weeks ago I posted something and yet no response. Does this mean they don't care about bad publicity or does it mean that it's all about our money and not about customer service? I would appreciate in if someone can get back to me about my question. Why do I need to pay a R50 when I haven't lost my card I merely want to update my details? I pay my monthly fee every month, other retail stores don't even charge this fee nor do they charge for updating details.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the amount charged is not for updating your details and is for the service fee that was recently implemented and our customers have these fees included on their accounts for administration purposes,The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO. We apologise again for any frustrations incurred.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the amount charged is not for updating your details and is for the service fee that was recently implemented and our customers have these fees included on their accounts for administration purposes,The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO. We apologise again for any frustrations incurred.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the amount charged is not for updating your details and is for the service fee that was recently implemented and our customers have these fees included on their accounts for administration purposes,The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO. We apologise again for any frustrations incurred.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the amount charged is not for updating your details and is for the service fee that was recently implemented and our customers have these fees included on their accounts for administration purposes,The accounts team may be reached on the below details regarding proper clarity on the matter. Please find the following reference number for your post ***/GO. We apologise again for any frustrations incurred.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
I am aware of that. I want to know why in earth do I need to pay R50 to change my details with your company?Another store is not charging me to change my details as I got married and to issue me with a new card.
I am aware of that. I want to know why in earth do I need to pay R50 to change my details with your company?Another store is not charging me to change my details as I got married and to issue me with a new card.