mK
madelein K
1 reviews | Active since Jun 2013
21 Oct 2017, 11:53
**************
Yet again I was searched in the Edgar's in the Grove mall. Just because I choose the use a brand name learner backpack as my handbag instead of n bag dangling off my arm.... You really need to get better security measures. Ladies woman ***** much easier with handbag than a backpack. Honestly rediculous. But the ladies with the MASSIVE open handbags may leave the store without anyone else noticing. It's very nice to be treated like a ******** thank you Edgar's. You just made my day
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Replies (2)
Edgars's replyOfficial
23 Oct 2017, 09:46We have escalated the complaint to the Edgars the Grove management to address as our valued customer is not happy that you made feel like a ******** as stated on the post. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Oct 2017, 09:46
Official
We have escalated the complaint to the Edgars the Grove management to address as our valued customer is not happy that you made feel like a ******** as stated on the post. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
23 Oct 2017, 09:47We have escalated the complaint to the Edgars the Grove management to address as our valued customer is not happy that you made feel like a ******** as stated on the post. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Oct 2017, 09:47
Official
We have escalated the complaint to the Edgars the Grove management to address as our valued customer is not happy that you made feel like a ******** as stated on the post. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,