evdb
eva van de berg
1 reviews | Active since Sept 2017
20 Sept 2017, 12:06
**************
I was in your edgars tokia store sunday I was discussed by wat I witnessed and heard I was in your bedding section wen your employee was standing by the fitting room I heard the floor manager ask her many questions she asked her don't she listen a bunch of questions like the girl is worthless but wat socked me the most was when she asked the girl if she is down syndrome I was socked and discussed I wanted to cry because I got a child thats down syndrome and for someone to say that disgusting truly disgusting and this is not the the first time I heard how your manager talk to their staff like they are worthless slaves your staff members got no joy to service the customer and I believe where your problem is with your management team same on you edgars I feel for that girl wadia I found out wat the girls name was and the manager was nuraan I hope that girl get justice for how she was spoken to I was thinking I must go to the paper but I will leave it to you edgars I hope to get a response back from you asp.
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Replies (3)0
Replies (3)
Edgars's replyOfficial
21 Sept 2017, 08:34We have escalated the complaint to the Edgars Blue Route Mall management to address as our valued customer is not happy that the manager is very unprofessional and treat staff members badly in front of customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store's higher management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Sept 2017, 08:34
Official
We have escalated the complaint to the Edgars Blue Route Mall management to address as our valued customer is not happy that the manager is very unprofessional and treat staff members badly in front of customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store's higher management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Sept 2017, 08:35We have escalated the complaint to the Edgars Blue Route Mall management to address as our valued customer is not happy that the manager is very unprofessional and treat staff members badly in front of customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store's higher management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Sept 2017, 08:35
Official
We have escalated the complaint to the Edgars Blue Route Mall management to address as our valued customer is not happy that the manager is very unprofessional and treat staff members badly in front of customers. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store's higher management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
evdb
eva van de berg's updateReviewer Update
08 Oct 2017, 21:06Thank you very much for your feedback I was in the store the other day and talk to 1 of the staff I heard the issue been resolved thanx you very much for your response I will be shopping at your store again I heard you tryd getting in contact with me my phone was in repairs but thank you very much.
evdb
eva van de berg's update08 Oct 2017, 21:06
Reviewer Update
Thank you very much for your feedback I was in the store the other day and talk to 1 of the staff I heard the issue been resolved thanx you very much for your response I will be shopping at your store again I heard you tryd getting in contact with me my phone was in repairs but thank you very much.