Disastrous Service from EDGARS/RCS

Once AGAIN EDGARS/RCS is a MAJOR DISASTER!!! I have spoken to numerous “Consultants” on a daily basis now since Monday 23 January 2022 where they KEEP telling me I haven’t paid my account! I DID pay my account on the 21st of January 2022 at 13h08 of which I sent a Proof of Payment through to *** and the I was given their WhatsApp number to send Proof of Payment to their WhatsApp number which I did on Monday 23-01-2022 but STILL they are calling me daily to say they haven’t received my payment. To top it all off they gave me an FNB Acc number with the incorrect Branch Code for a branch which is CLOSED 21105 Pritchard Street Branch and when I phoned my bank they gave me the correct Universal Branch Code which I then tried to NO AVAIL either as it’s a Bill Payment Account which doesn’t work! Surprise, Surprise! I go into my Banking App today and they refunded my payment back into my account today!!! A lady by the name of Mandy from the Collections Department called me and gave me her personal email address and asked me to take screenshots and send it to her which I did and she said she will get back to me. I AM STILL WAITING!!!!! I am furious and disgusted with the utter lack of service from Edgars/RCS!!! I cannot believe this is happening AGAIN!!! Since RCS has taken over Game and EDGARS it’s been a downright DISGUSTING DISASTER!!!