Disappointment of a Regular Customer

I realise that I am a very small cog in a huge wheel but am extremely disappointed with Edgars & will be closing my account as soon as it is paid off, although I have been a loyal customer for at least 10 years. I took my cell phone in for repair under a contract I have with Edgars 6 weeks ago. Yesterday I went to enquire as I was told that the repair would take 4 - 6 weeks. I was informed that the phone was not being repaired as my account was in arrears, which I admit to. I was never contacted & informed that this is the reason for the delay. I tried to explain that I have been financially constrained for the past couple of months & have not paid the full amount outstanding. I have however made regular payments & will continue to do so until fully paid up. Over the 10-month period since January I have paid in excess of R13,000 - the last 2 months being R1500 & R2700. In my I suppose warped way of thinking, customers are looked after, not discarded because of \procedure". Total amount outstanding on my account is approximately R6"