JM
Johnny M
1 reviews | Active since May 2016
15 Nov 2018, 18:37
Disappointing to say the least, I am cutting ties ASAP!!!!!
I called few times trying to sort out my invoice because of all the extra charges I get on my bill but WOOOOOW!!!! you guys have really ****ED me off now.... I said to you I never subscribed for this sms air subscription thing but you still charging me? can you take the damn charges off my account please. I opened a case in September (No: ********** 4079/GO) and I am still waiting for feedback today. Uselesssssss
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Edgars's replyOfficial
16 Nov 2018, 15:37Thank you for making contact with us regarding the airtime subscription that went off your account . Please accept our sincere apologies for the frustrations caused to you . We can confirm that the product was cancelled in September and we are following up with our service provider on the reversals. Once the investigations have been finalized we will contact you.
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Kind regards
The Edgars Customer Experience Team
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Kind regards
The Edgars Customer Experience Team
Edgars's reply16 Nov 2018, 15:37
Official
Thank you for making contact with us regarding the airtime subscription that went off your account . Please accept our sincere apologies for the frustrations caused to you . We can confirm that the product was cancelled in September and we are following up with our service provider on the reversals. Once the investigations have been finalized we will contact you.
***/go
Kind regards
The Edgars Customer Experience Team
***/go
Kind regards
The Edgars Customer Experience Team