Disappointing, terrible and rude staff. Incorrect handling of customer accounts

It is with great irritation, frustration and sadness, that I am writing this review. I have written a review about Edgars and the incompetence of the staff previously but nothing has improved. In 2017 my Edgars account was settled via an insurance claim, I was then informed by the assistant in the branch that my account has been settled and will be closed. 2 years later after applying for a place to stay I was declined due to an outstanding balance on my Edgars account. I was not contacted in this regard. The company had my email address an frequently sent promotional emails but no effort was made to contact me in this regard. I then contacted the customer care in 2019 to enquire about this and to get a statement after 3/4 months of back and forth a statement was sent to me. To my disgust I was charged interest upon interest that make up the outstanding balance also since the day I contacted the customer care there was suddenly collection charges added after I initiated contact with Edgars it seems my account was handed over. Fast forward to 29 May 2020 I contacted the call centre again to try and get banking details just to pay the outstanding amount and I got no assistance. The 1st person I spoke to was rude and said she could not help me, gave me another number to call for RCS NHC, I called said number and the person I spoke to was also rude, put the phone aside and decided to have a conversation while I was on the line waiting when she finally returned said she does not work with handed over accounts and I had to call the call centre again, which I did. I then spoke to another agent who took down my details and said she would send me the balance and banking details for which I am still waiting to this day. All I want to do I to clear my credit profile as it is only Edgars that has an adverse effect on my record and it is bring my life to a standstill.