Disappointing service from Edgars Festival Mall

<p>i bought a phone at Edgars Festival Mall by cash around may 2015 cash and didnt put it under insurance. it happened that i got ****** and i had no other option but to blacklist my phone since i wasn't going to get it back as it was not insured. i called the Edgars where i bought my phone to get my IMEI number as my wife missplaced the box of the phone. i was told that because the phone was not insured and that i didnt purchase it with my Edgards Card, they wont be able to get my details. why do we need to fill in our details if they are going to be thrown away the following day. were they not supposed to store our details for future reference? i understand that i didn't insure my phone but that doesn't make me less of a customer. at least if i was advised that i need to come to the store as i can't be assisted via the phone, not to tell me you cant help me because of such reasons. i am very disappointed and disgusted by this.</p> <p> </p> <p> </p> <p> </p>