Disappointing Service at Edgars Clearwater

On 27 March 2026, I went to Edgars Clearwater to purchase a foundation. When I arrived, I noticed the ladies who usually assist customers in the makeup section. I approached them, but before I could speak to any of them, a gentleman standing by the door, dressed in black and holding a tablet, approached me and asked how he could assist.

I explained that I was looking for a foundation and would like it to be tested on my skin, as I do not know my shade. He then tried to call one of the makeup assistants to help me, but they all appeared to be busy. He called them one by one, yet each of them gave excuses such as already assisting another client. This was confusing, as I had seen some of them sitting in groups chatting.

This left me feeling ignored and unwelcome. I couldn’t help but wonder whether I was not considered a target customer. Due to the lack of assistance, I eventually left the store without making a purchase.