Disappointing Service

<p>I am very disappointed with the service I have received from Edgars.</p> <p> </p> <p>Firstly I app**** online and after a month of waiting to find out if my credit application was approved, I called Edgards to be told that my credit application was approved two weeks prior to me phoning. Why did I need to follow up on my application after I was told that I would be notified upon approval.</p> <p> </p> <p>When I phoned to find out that my application was approved, I was told I could collect my card from my nearest Edgars store. I was not told that I needed to take my ID book and that a drivers licence was not sufficient. I stood in a 45 minute line to be told that I needed my ID book and that was all that was required for me to collect my card.</p> <p> </p> <p>Again I went back to Edgars with my ID book, and this time was told that I needed to provide all my documentation which was submitted in the online application. I eventually got put through to the ***** department to be told that I should take my service elsewhere by a man called Edward</p> <p> </p> <p>Why does Edgards make the online system available when all the documentation which was submitted online, now needs to be submitted to the store when I go to collect my card?</p> <p> </p> <p>This has been such a waste of time and an inconvenience.</p> <p> </p>