Disappointing and pathetic service yet again

<p>I cannot believe this. The day I decide to take off some time from work and go to my nearest Edgars Connect to sort out my cellphone claim and I am told the systems are down and I will get a call back as soon as the systems are back up. This was on Thursday, the 15th of June, mind you the next day is a public holiday. I patiently waited for the call and it never came. What surprises me the most is that on the day the system goes down I recieved and sms and an email on top of that reminding me to pay my edgars account. </p> <p> </p> <p>This is my second complaint about this, on monday I recieved a call from one of the agents telling me she is going to investigate this, after a recieved a response on my first Hello peter review saying that my claim is missing a document, if what document is that, I have no idea. I dont know why someone would sit with an incomplete form and dont even bother to inform the client about it</p> <p>For all I know I am going to be billed for something i don't have.</p> <p>I am very dissapointed with the company that Edgars handles these insurance issues.</p> <p> </p> <p> </p> <p> </p>