Disappointing and pathetic service!!!

<p>I would like to know why you have not approved my cellphone claim I made a weeks ago. I have been to Edgars Connect several times only to be told the claim is still under investigation and no update</p> <p>on what is keeping this claim from being approved. Funny enough another customer made a claim and and two days after his claim was approved. </p> <p>You guys have poor service especially on weekends, no one answers the phone. you sit there for hours put on hold and no one answers.</p> <p>The insurance fee is added to my account every month, however I am not getting the service that I'm paying for. </p> <p>Advise when will this be sorted out.</p> <p> </p>