Disappointed Redsquare customer service
I bought online Estee Lauder double wear foundation which not only took 2 weeks for delivery but also delivered the incorrect colour. I went to their Menlyn branches who directed me to menlyn maine branch. They were also unwilling to exchange since someone wrote on my initial delivery note "Exchange" @ only assisted me with a 5ml sample. One of the lAdies eventually put their manager Boipelo on the phone who promise to contact me tomorrow and now also want me to go back to their centurion branch.
Please forward us the name of the store that you visited in Menlyn was i s Edgars or Redsquare, so that we may be able to contact them on your behalf and action the Estee Lauder double wear foundation query as you have . We will like to liaise with the correct store management on the matter reported by our valued customer . query reference number is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please forward us the name of the store that you visited in Menlyn was i s Edgars or Redsquare, so that we may be able to contact them on your behalf and action the Estee Lauder double wear foundation query as you have . We will like to liaise with the correct store management on the matter reported by our valued customer . query reference number is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.