DISAPPOINTED LOYAL EDGARS CLIENT!!!!

EDGARS CELLULAR SALES DEPARTMENT. (LEPHALALE MALL) BEWARE!!!!!!!!!!!!!!!!! About a month ago, my personal cellular device had frozen. Due to the fact that my fiance was working late nights, we were forced to invest in purchasing a new cellular phone. As we are loyal customers to Edgars for the past 19 years and always had good service. We then decided to invest at their cellular sales department, as we were interested in the Hisense U962, we inquired about the phones. We asked about the reviews and feedback regarding APP capability, storage, camera resolution and obviously about the returns due to failure of the above. We were assured that the phones have a very good record with no returns to date. We were also assured from the sales lady, Segomotso that if the phone had any problems we can return it within 7 days. From day 2 the phone completely FORMATTED itself, this happened 3 times within the first week. I returned the phone within the seven days and was informed by Desiree that this is a common problem and that the settings just needs to be adjusted, which she called the cashier to do. Since then the phone has on numerous occasions lost connection, formatted, delayed messages, no phone call connection and lost of memory. On returning the phone again we were told by Annetie that the phone should be sent away without any temporary compensation. I feel this is unfair as i have purchased a new phone and since day one it was giving problems and has been deemed to be opened and repaired. In my opinion i feel as if i have purchased a second hand phone. I personally would not recommend anybody to to invest in any electronicall device as you would be purchasing a second hand one.

UNSATISFIED LOYAL CUSTOMER FOR THE PAST 19 YEARS!!!!!!!!!