Disappointed in Edgars Knysna
<p>Two weeks ago I ordered a Calvin Klein Eternity perfume via Edgars Knysna from the Garden Route Mall store ,both stores assured me that I will have the goods in less than one week. Well this is two weeks later ,and Im still waiting . Im in the service industry for 18 years ,and the basics is to keep the customer INFORMED !! Hope I will get my perfume order someday ...</p>
We have escalated the complaint to the Edgars West End Knysna mall management to address as our valued customer is not happy that no proper feedback has been provided to you regarding the perfume order . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars West End Knysna mall management to address as our valued customer is not happy that no proper feedback has been provided to you regarding the perfume order . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Dear Sir / Madam
Thank you very much I received my perfume order,one day after filing this complaint .
Regards Glendyrr Fick
Dear Sir / Madam
Thank you very much I received my perfume order,one day after filing this complaint .
Regards Glendyrr Fick