1 reviews | Active since Apr 2014
DISAPPOINTED & FRUSTRATED
I have opened an account at Edgars Alberton in 2014, I am still a student and needed an account to get a small study loan. Since I have opened this account I have contacted customer care about 6 times regarding not receiving my statements. All 6 times I have spoken to various customer care consultants, who confirms my email address with me (which is correct), but tells me in a very unprofessional manner that it should be my email that is faulty and not theirs. I find this very frustrated as I get ALL other emails except from Edgars. This has not been fixed for 4 months now, but they are very quick to send me a notification after 4 months stating that I have not paid my full amount payable for the month. I was told that if after a few months into the account and I have paid every month they will extend my payment for 12months.After paying R250-300 every month I received an sms stating that I have to pay +/-R800 this month otherwise I will be put up as a slow payer. I am very disappointed as I have paid up to date every month. No one is prepared to help me receive my statements. I pay all my bills accordingly but I am not able to do this with my account at Edgars due to no assistance
We are deeply sorry for the overall experience; that is certainly not the type of service we render to customers, especially with their account statements. Please be advised we have forwarded the statements to the given email address. The one that was on the account was incorrect, but it has been rectified and the system has been updated so you may receive E-statements. Please note for the month of December your total due was R429.82, and it was not paid, thus the January instalment was high as the December amount was combined with that one of January.
If you require to make payment arrangement, kindly contact the collections department on ***
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team,
***
Best regards,
We are deeply sorry for the overall experience; that is certainly not the type of service we render to customers, especially with their account statements. Please be advised we have forwarded the statements to the given email address. The one that was on the account was incorrect, but it has been rectified and the system has been updated so you may receive E-statements. Please note for the month of December your total due was R429.82, and it was not paid, thus the January instalment was high as the December amount was combined with that one of January.
If you require to make payment arrangement, kindly contact the collections department on ***
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team,
***
Best regards,