Disappointed "Edgars"

Trying to sort out unauthorised mobile content been charged on my edgars account in October or November managed to cancel but the amount charged has not been credited on the account every month I receive message demanding money or action would me taken against me ,But when you try to phone there RMCS department to sort out the account no body answers the phone.I left message from call center to contact me but "Edgars" is not bothered to sort my account ,I am really very disappointed with the service.