Disappointed customer
Pleas people be careful with edgars account... I had someone buy flight tickets on my account in July. Handed it over to edgars ***** department.. Til to date I'm charged for the **********s late payments n new card.. Becareful other people buy on your account goes unnoticed. I had a call 2 months ago from ***** dept, stating that everything is sorted, I jus need to go in to store n get a new card.. I still have an amount of R1999 owing n late payment chargesn charged for a new card. Eveytime I go in to bluff edgars store the always got a problem with being off line.. Get no proper answer fm them.. Calls alwaz get cut off to customer service.. Til date my account not sorted.. Very disappointed customer
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Replies (1)Edgars's replyOfficial
05 Jan 2020, 14:35Good day Miss Naidoo
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
Kindly be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within the next 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
Kindly be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within the next 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
Edgars's reply05 Jan 2020, 14:35
Official
Good day Miss Naidoo
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
Kindly be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within the next 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
Kindly be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within the next 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
