ZG
Zainab G
1 reviews | Active since Jul 2018
30 Jul 2018, 07:54
Disappointed Customer
Hi.
So Edgar's had a sale on their Levi sneakers. I phoned Edgars Cavendish on Friday, 27/07/2018 to keep a 'Mono' black levi size 8. I then phoned numerous times on Saturday 28/07/2018 to confirm the 'mono' black shoe. On my arrival on Sunday they got my shoe completely wrong, they had kept me a black and white shoe. Now this makes me think... Does Edgar's employees not know what the term 'mono' means? This is upsetting because it was a present for my partner and we had to drive far to Edgars just to be disappointed. Please educate your employees correctly about what certain words mean.
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Edgars's replyOfficial
30 Jul 2018, 15:37Thank you for sharing your experience with us . Please accept our sincere apologies for the frustrations caused to you. We will escalate your query to the store manager so that corrective measures may be taken to prevent this from happening again. ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply30 Jul 2018, 15:37
Official
Thank you for sharing your experience with us . Please accept our sincere apologies for the frustrations caused to you. We will escalate your query to the store manager so that corrective measures may be taken to prevent this from happening again. ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,