1 reviews | Active since Feb 2011
Ref: ********** 0162/GO On the 27th November I made an online purchase at Jet and Edgars (Cyber Monday). The adverti*****t stated that its 50% off already reduced items at Jet and Edgars. I made my purchase and it stated that reduced prices will reflect at checkout, this did not happen I was charged the normal sale price. I called the call centre the following day 28/11/2017 and they advised me that the manager has to make sure that all my purchasers were on sale before they can approve the additional discount, I heard the same story for the whole week. On the 04/12/2017 the items I purchased were delivered and I received an sms stating that 1 or more items are out of stock (is this because of your delay) and to top it all when I opened the boxes two items that reflect on my receipt were not in the boxes SKU ********** 1 and ********** 9. I need feedback on this urgently as I won’t use any of the items bought until this is corrected and my missing items are delivered or refunded. If you unable to do so you can collect all the items and refund the entire amount.
Thank you for bringing this matter to our attention.Please accept our apologies for the frustrations caused with your online order .By copy of your mail we have requested for our e-commerce team to arrange for the refund of the missing items and provide you with feedback.Your ***/go
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention.Please accept our apologies for the frustrations caused with your online order .By copy of your mail we have requested for our e-commerce team to arrange for the refund of the missing items and provide you with feedback.Your ***/go
Kind regards
The Edcon Customer Experience Team
Best regards,
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