FD
Fahtima D
1 reviews | Active since Aug 2015
22 Aug 2015, 10:37
Disappointed by poor quality of Merien Hall outfit
Purchased a boucle outfit for a wedding in 2013. Jacket with skirt. Was rather expensive.<br> Only wore it for a 2nd time two weeks ago. Hooks on everything and the back of shoulder blade came loose without hooking, totally embarrassing as I was at a conference when it happened.<br> Called the store today to advise and request a repair was simply told nothing they could do anything as it was not purchased 3 months ago and I have worn it and can't get my money back. I don't want my money back I wanted it fixed. Didn't offer alternatives simply said they don't have a tailor<br> Boucle is not something you wear often only for occasions this could not even have been worn twice !
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Edgars's replyOfficial
24 Aug 2015, 16:35Hello Fahtima ,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, we understand that there are certain items that may have a quality defect, but a proof of purchase is required and for branded items it should not be within 6 months.
we apologise for the overall experience. But we do not have the service for repairing merchandise.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, we understand that there are certain items that may have a quality defect, but a proof of purchase is required and for branded items it should not be within 6 months.
we apologise for the overall experience. But we do not have the service for repairing merchandise.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply24 Aug 2015, 16:35
Official
Hello Fahtima ,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, we understand that there are certain items that may have a quality defect, but a proof of purchase is required and for branded items it should not be within 6 months.
we apologise for the overall experience. But we do not have the service for repairing merchandise.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. However, we understand that there are certain items that may have a quality defect, but a proof of purchase is required and for branded items it should not be within 6 months.
we apologise for the overall experience. But we do not have the service for repairing merchandise.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***