Disappointed and frustrated

I ordered shoes on the 5th of July 2024, this was on a Friday. When I checked the status on Tuesday, my order was still not processed I then called Edgars customer care and the consultant said she would check with warehouse, however she did not get back to me. I then proceeded to ask her how long it takes for delivery she said 3-5 working days. I had to call again on Tuesday to ask what was happen to my order as she did not get back to me. The second consultant said she will check with warehouse and IT and then give me a call back. She only logged a ticket and then didn’t get back to me. I had to call again on Friday this was 5 working days already, I proceeded to ask for the manager, they told me the manager went out and would get back to me. He later called and then said he would check the order. I was so frustrated, because this was a gift for my uncle. He called me and told me the shoes were out of stock, I couldn’t understand how it’s possible to order shoes if it said they had stock and then all of a sudden it was out of stock. Today is the 16th of July and they sent me an email stating they will be refunding me the amount and it will take 7-14 business days. I am so disappointed with Edgars and I will never order online from them.