1 reviews | Active since May 2017
Disappointed and embarrassed
<p>Around Jan 17 ,I purchased a pair of shoes (on special) from the Cresta branch as I was on holiday in JHB. </p> <p>I started wearing the shoes at the beginning of May and after wearing them on 4 occasions, the sides started coming apart The soles were new and it even had the Edgars stickers in it where you could read the numbers. </p> <p>I went into the gateway branch to show them the default and was advised of their policy of no receipt no help. I asked if there were other alternates and they said there was nothing to be done not even a discount at another pair of shoes. </p> <p>The cherry on top for me was when the manageress suggested I take the shoes to a shoe repair shop where they can repair the shoes as her husband does that. I suggested she keep the shoes and give them to her husband as they are useless to me and I left them in the store. </p> <p>To say I was insulted and embarrassed is an understatement. </p> <p>Truly poor service. Edgars Gateway</p>
We have escalated the complaint to the Edgars Gateway mall management to address as our valued customer is not happy that you did not receive proper assistance when you reported you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Gateway mall management to address as our valued customer is not happy that you did not receive proper assistance when you reported you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Gateway mall management to address as our valued customer is not happy that you did not receive proper assistance when you reported you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Gateway mall management to address as our valued customer is not happy that you did not receive proper assistance when you reported you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Gateway mall management to address as our valued customer is not happy that you did not receive proper assistance when you reported you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Gateway mall management to address as our valued customer is not happy that you did not receive proper assistance when you reported you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.