Disappointed

I have ordered goods online on 26/10/2019. The order status did not change and I phoned the Customer Helpline multiple times now. 1st time the lady was kind enough to lie to me and told me the order has been shipped and should be with me in a day or two but she couldn't give me a Tracking nr as her system is offline. I naturally did not believe her and did not have the time or energy to argue so I phoned the next day hoping to speak to someone else. Luckily I did, I spoke to Steve who confirmed that my order is still being picked and should have been shipped already so he escalated my query to the warehouse. Received a e-mail on 02/11/2019 stating that one of the items I have ordered was incorrectly labeled as a 3 pack when it is in fact a 2 pack. They asked whether the item should be shipped or if I would like to cancel the order. I requested that they dispatch the order as soon as possible as I was aware that the item was a 2 pack. I have since sent multiple e-mails enquiring about the order and everytime I phone the system is supposedly offline or hanging again...please Edgars where is my order? I make use of your online services on a regular basis and have never had any issues before?! Reference nr I received on the e-mail regarding this query was ***/GO.