Disappointed

Hi<br> <br> I lost my cell phone on the 28th December 2014, called the airtime help line to blacklist my phone, gave them the necessary information but nothing was done. I then decided to cancel my contract with help and requested for a simswap and that took weeks for them to do. <br> <br> I called MTN to blacklist my phone hence I want to open a case at the police station but MTN advised that they can not assist me as at the time i lost the phone i was on the contract with Edgars so they must blacklist my phone.<br> <br> I called again the call centre on the 16 March and the agent took down my details, after 2 weeks nothing was done I then called again to find out the hold up. When I called the agent told me that they can not assist me as I am now on prepaid and not on contract, I asked to speak to the team leader and she also told me the same thing.<br> <br> I am really not happy about this and if no one is going to help me with blacklisting my phone I will take this matter further as the police station need the ITC number in order to track my phone.<br> <br> Please assist.<br> *****ba Mapela