Disappointed

Hi..Please assist I have app**** online for an Edgars account...however till this day no response from anyone not even an sms stating if declined or approved. The only reason I app**** online is because its easier from work. Please could someone give me some feedback..i have called all the 011 numbers and no one is able to assist all say contact new accounts I called that numbers over 20 times today and no answer or someone picks up and continues speaking with someone else. Please assist.