SI
Shervonne I
1 reviews | Active since Oct 2017
30 Oct 2017, 16:57
Disappointed
Hi would like to just say that I very upset wit edagrs regarding one of my policy that was supposed to be paid out now... They told me that I hv to get up to date with my account nd unfortunately I'm not wrkn at the moment I mean that money is mine if I did get it paid out I would pay my account that's not up to date finish with the policy money I would of get!!! Very disappointed with this!!!
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
31 Oct 2017, 10:22Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the matter, however if they advised that the account has to be paid accordingly in order for the insurance to be approved, we may not override that decision as they are the correct team dealing with our valued customers accounts . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply31 Oct 2017, 10:22
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the matter, however if they advised that the account has to be paid accordingly in order for the insurance to be approved, we may not override that decision as they are the correct team dealing with our valued customers accounts . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
31 Oct 2017, 10:23Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the matter, however if they advised that the account has to be paid accordingly in order for the insurance to be approved, we may not override that decision as they are the correct team dealing with our valued customers accounts . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply31 Oct 2017, 10:23
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the matter, however if they advised that the account has to be paid accordingly in order for the insurance to be approved, we may not override that decision as they are the correct team dealing with our valued customers accounts . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,