AP
AZEMAHLE P
1 reviews | Active since Sept 2015
08 Sept 2015, 11:48
DISAPPOINTED
SO MY MOM AND I WERE AT Edgars YESTERDAY TO BUY MY BROTHER A WATCH, WHEN WE GOT TO THE TILL THE THE CASHIER ''MPONENG MOLOI'' GAVE US THE WORST SERVICE EVER , I MEAN I UNDERSTAND THAT SHE HAD A LONG DAY AND IT WAS ALMOST KNOCK OFF TIME BUT SERIOUSLY ,THE ATTITUDE WAS JUST UNNECESSARY, EVEN THE GUY WHO WAS ASSISTED BY ''MPONENG MOLOI'' COMMENTED AND SAID THE SERVICE HERE ABSOLUTLY SUCKS, AND I AGREE.AS A RESULT WE FORGOT OUR THANK YOU POINTS CARD , BUT LUCKLY WE REMEMBERED 30MIN LATER SO WE RETURNED BACK AT EDGARS AND LUCKILY WE FOUND THERE NEXT TO THE SWIPING MACHINE BUT ''MPONENG MOLOI'' WAS NO LONGER AT THE TILL. OTHERS WISE APART FROM ''MPONENG MOLOI'' EDGARS IS A GREAT STORE WITH GREAT SERVICE.
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Edgars's replyOfficial
10 Sept 2015, 16:40Hello AZE1996,
Thank you for giving us feedback of your shopping experience. Its feedback from customer's like you that helps us improve on our short comings. Please note we have liaised with management because customers are the life blood of this organisation and they are to be offered excellent service. Our consultants are trained and equipped with knowledge to assist customers in a professional manner, thus internal disciplinary measures will be followed to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for giving us feedback of your shopping experience. Its feedback from customer's like you that helps us improve on our short comings. Please note we have liaised with management because customers are the life blood of this organisation and they are to be offered excellent service. Our consultants are trained and equipped with knowledge to assist customers in a professional manner, thus internal disciplinary measures will be followed to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply10 Sept 2015, 16:40
Official
Hello AZE1996,
Thank you for giving us feedback of your shopping experience. Its feedback from customer's like you that helps us improve on our short comings. Please note we have liaised with management because customers are the life blood of this organisation and they are to be offered excellent service. Our consultants are trained and equipped with knowledge to assist customers in a professional manner, thus internal disciplinary measures will be followed to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for giving us feedback of your shopping experience. Its feedback from customer's like you that helps us improve on our short comings. Please note we have liaised with management because customers are the life blood of this organisation and they are to be offered excellent service. Our consultants are trained and equipped with knowledge to assist customers in a professional manner, thus internal disciplinary measures will be followed to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,